Extended spare parts supply

Within the context of focusing more on customer needs and general optimization of the business processes within SIG Pack Services, the foundation for a new global storeroom was laid at the end of 2002. 

Improving the efficiency at Manor Bakeries

In the mid nineties, SIG Pack installed a packaging line for mini bread rolls in the production line of Manor Bakeries in Moreton. An increase in demand for these products meant a need for greater capacity.  

A Swiss flag on foreign ground

The USA Hub with headquarters in Raleigh, North Carolina, is, as an integral part of the SIG Pack Group, responsible for customer care in the USA, Canada and Mexico. It is our dedicated aim to offer our customers the best service package in the industry. 

Service in the Euro Hub: A competent and quick response

SIG Pack is building on its current service strategy and extending its service platforms in Europe. In order to improve business relations, we are offering a comfortable single point of contact for all customer service concerns with regard to SIG Sapal and SIG Pack Systems machines. 

The customer demands flexibility, low cost and good service

Flexibility and a pressure to keep costs down are having a bigger than ever impact on the consumer goods markets of today. Service has become a decisive competitive factor and an important marketing criterion. The installed base differs quite significantly, depending on individual customer and continent. It covers everything from machines that are more than 30 years old to high-end packaging systems of the latest generation. 

Demaurex Service Migration

The proximity of customers to their partners in the market is becoming more and more important. This is why, in 2001, SIG Pack established SIG Pack Services, an independent, strategic business unit that is dedicated to customer service.